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H2R uses a structured approach to evaluate the current status of alignment within the Business & HR strategic intent and operational activities. This approach is based on a HR Architecture framework. This framework consists of the strategy, people, process, practices and technology dimensions within the context of the organisational culture and structures. The primary focus is on alignment with Business & HR strategy.

The approach focuses on the HR context that addresses the strategy of the organisation based on best practices related to HR and technology trends for specific industries. This will define the gap between HR expectations and HR practices, business process and IT delivery. The gap is then addressed by the redesigning or re-engineering of the HR practice, business processes and optimising the use of technology.

Service Delivery Beyond Implementation